Technical Partner Manager

Job Description

About the Role

To support Nexthink’s continued growth, the Technical Partner Manager (TPM) will drive pre‑sales engagement with global Managed Service Provider (MSP) partners, with a particular focus on partners operating from India. The TPM supports the MSP Sales team by acting as the trusted technical advisor, expanding Nexthink’s footprint through technical leadership, enablement, and value‑driven selling across global MSP ecosystems.

Key Responsibilities

• Define and execute the Global MSP technical enablement strategy, equipping partner teams to independently position, demonstrate, and sell Nexthink solutions.
• Enable MSP partners to integrate Nexthink into their service portfolios and go‑to‑market offerings.
• Build long‑term technical relationships with partner stakeholders and drive continuous capability uplift.
• Act as the primary technical pre‑sales lead for MSP‑aligned opportunities.
• Support the full sales cycle, including solution positioning, demonstrations, proof‑of‑value engagements, and technical validation.
• Lead value‑based workshops to articulate how Nexthink delivers measurable business outcomes.
• Support large, complex enterprise opportunities and help drive deals to successful closure.

Collaboration & Stakeholder Management

• Partner with MSP account teams on pipeline development, account planning, and QBRs.
• Act as a technical liaison between MSP partners and Nexthink product teams, providing feedback on requirements, roadmap, and market needs.
• Engage with cross‑functional stakeholders (IT Operations, ITSM, Security, Digital Workplace) to build strong solution alignment.

Thought Leadership & Advocacy

• Act as a Nexthink subject matter expert internally and externally.
• Contribute to partner‑facing content, including case studies, proposals, and RFP/RFI responses.
• Deliver presentations at customer events, partner sessions, and industry forums.
• Help shape innovative, partner‑led services built on the Nexthink platform.

Success in this role will deliver:

• MSP partners confidently positioning Nexthink independently.
• Growth in partner‑led pipeline, deal size, and technical win rates.
• Strong technical credibility with senior stakeholders across partner and customer organisations.
• Successful enablement programs that scale across global MSP teams.

Experience

• Extensive experience in pre‑sales, solution consulting, or technical sales within SaaS or cloud environments.
• Proven experience working with and enabling global MSP partners.
• Track record of supporting revenue growth and contributing to complex sales cycles.
• Experience in value selling and engaging with senior business and technical stakeholders.

Technical & Domain Expertise (one or more areas)

• Digital Employee Experience (DEX) / End‑User Computing / Workplace services.
• IT Service Management (ITSM) and ITIL frameworks.
• Cloud and workplace transformation (e.g., Microsoft 365, Windows 11, migrations).
• Security, governance, risk, and compliance.
• Experience designing or operating enterprise IT services or service desks.

Skills & Attributes

• Strong business and commercial acumen with a value‑driven mindset.
• Excellent presentation, communication, and storytelling skills, including executive‑level engagement.
• Ability to operate independently in a fast‑paced, global environment.
• Highly collaborative, with the ability to influence across partner and internal teams.
• Technically curious and able to rapidly learn and articulate Nexthink’s platform and value.

Additional Information

• Travel:
  Domestic travel within India and occasional international travel.

• Permanent contract and a competitive compensation package.
• Health insurance covering OPD, dental, vision, health check‑ups, consultations, and pharmacy expenses.
• Hybrid work model balancing office and remote work with a structured onboarding approach.
• Flexible hours and unlimited vacation, plus company‑paid bank holidays, sick days, bereavement leave, and volunteering days.
• Free access to professional training platforms for skill development.
• Personal accident insurance with coverage up to three times annual CTC.
• Maternity leave up to 26 weeks, with flexibility before and after delivery; paternity leave up to 6 weeks; adoptive parents eligible for 26 weeks maternity and 6 weeks paternity leave.
• Gratuity under the Payment of Gratuity Act at a rate of 15 days of basic pay per completed year of service, payable at retirement or resignation based on last drawn basic pay.
• Bonuses for referring successful hires after three months of continuous employment.