Service Designer
Remote / Online - Candidates ideally in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-04
City Of London, Central London, Greater London, England, UK
Listing for:
TXP
Remote/Work from Home
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
UI/UX Design, Web Developer, Digital Media / Production, Technical Writer
Job Description & How to Apply Below
Service Designer
Location:
Remote
Rate: 575/day Inside IR35
Duration:
Initial contract until October (extension likely)
Clearance:
Active SC
We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.
This is an opportunity to contribute to high-profile government programmes that support critical public services.
Key Responsibilities- Design and improve end-to-end user journeys across complex digital services
- Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers
- Facilitate workshops to understand user needs, pain points, and service improvements
- Produce service blueprints, journey maps, process maps, and design artefacts
- Apply user-centred design principles to shape service improvements
- Support discovery, alpha, beta, and live delivery phases
- Ensure services are designed to meet user needs while aligning with business and operational objectives
- Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement
- Strong experience as a Service Designer within complex digital transformation programmes
- Experience working within multidisciplinary Agile teams
- Ability to map and improve end-to-end services and user journeys
- Strong workshop facilitation and stakeholder engagement skills
- Experience producing service design artefacts including service blueprints and journey maps
- Excellent communication skills with the ability to simplify complex problems
- Comfortable working in large, fast-paced organisations with multiple stakeholders
- Government or public sector experience (particularly GDS environments)
- Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes
- Familiarity with GDS Service Standard and user-centred design methodologies
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