IT Local Support Professional

Job Description

This role allows you to provide an efficient and comprehensive technical support to Canon UK and Canon Europe employees and contractors in cooperation with European Central IT Support.

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field‑based employees
• Work in a collaborative environment on IT projects with IT peers and stakeholders
• Ensure SLA targets are met whilst providing a friendly customer‑oriented approach, escalating where required
• Image, maintain and deploy Windows laptops, and support mobile devices (Samsung and Apple)
• Install, maintain, and upgrade IT equipment and network infrastructure. Including working with external vendors for support and maintenance
• Maintain IT assets and ensure documentation and logs are kept up to date and compliant
• Work closely with the IT Local Support team, Service Desk team and third‑line support teams

Required skills:

• Understanding of Office 365 environment including MS Teams, One Drive and Share Point
• Strong understanding of IT hardware laptops/desktops, mobile devices and software
• Clear verbal and written communication skills
• Completion of an IT related courses, degree or apprenticeship programme

• Understanding of video conferencing solutions
• Ability to support Apple Mac devices
• Familiarity of AI tools including Microsoft Co Pilot

Salary up to £33,450, dependent on experience.