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IT Service Desk Analyst; 1st​/2nd Line — Rotating Shifts

Remote / Online - Candidates ideally in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Version 1
Full Time, Remote/Work from Home position
Listed on 2026-07-06
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 30000 - 45000 GBP Yearly GBP 30000.00 45000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Analyst (1st/2nd Line) — Rotating Shifts

Version 1 in Belfast is looking for an IT Support professional to join their ASPIRE Global Service Centre. The role includes technical support via phone, email, or chat, with responsibilities such as logging incidents, troubleshooting issues, and ensuring SLA compliance. Candidates should have 2-5 years of IT support experience and familiarity with service desk tools like Service Now.

This full-time position features 12-hour shifts, including work-from-home opportunities for late shifts. Version 1 offers strong career progression, flexible working conditions, and a broad range of employee benefits.

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