Remote Support Analyst

Join an IT team as a remote Support Analyst in Calgary, assisting clients through email, support tickets, and phone calls. Utilize your technical skills for effective troubleshooting and user support.

This role involves daily customer support, user setup in Active Directory, and desktop configuration through Help Bench. The candidate will also create user documentation, communicate application issues to stakeholders, and support software testing. Proficiency in customer service and technical problem resolution is essential.

Key Responsibilities:

• Provide remote client support via multiple channels

• Manage user setup and maintenance in Active Directory

• Troubleshoot desktop and laptop setups effectively

• Develop and present user documentation

• Communicate proactively about application issues

Requirements:

• College diploma or degree in computer science

• 1-3 years work experience in a support role

• Hands-on experience with Microsoft Suite and 365

• Strong troubleshooting and problem-solving skills

• Excellent communication and interpersonal abilities

Leverage your technical expertise and enhance user experiences in this dynamic role supporting clients.
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