Business Systems Analyst – Hyperion Planning Operations​/Finance

Job Description Role Summary

The Business Systems/Operation Analyst will use your knowledge of business objectives, processes, products, technology, and quality concepts to:

• Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in a production support capacity.
• Maintain and govern planning and reporting systems using Oracle suite of applications (EPM Cloud, Smart View Ad hoc query).
• Provide business application support in a production environment to meet Service Level Agreements.

• Provide day‑to‑day user and operational support for the Oracle EPM Cloud applications, including identification, tracking, and troubleshooting of system issues, and administration/maintenance of system configurations.
• Gather, document, examine, and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
• Develop written documentation that is clear, understandable, and audience‑appropriate, accurately capturing the key information required to resolve issues.
• Communicate with business partners in an effective and timely manner.
• Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives.
• Take ownership of support issues and engage the appropriate resources to resolve them.
• Ensure potential issues or operational risks are tracked and escalated in a timely manner.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
• Test enhancements with a focus on end‑to‑end validation prior to moving to production.
• Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements and facilitate communication between business and technology areas to address business issues.
• May also be involved in working with the Scrum Master/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs.

• Undergraduate degree (or diploma) in Business, Computer Sciences, Mathematics, or another relevant discipline.
• Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment.
• Prior exposure to Oracle EPM Cloud and Smart View or a comparable planning and reporting solution is preferred.
• Accounting knowledge and an overall understanding of financial systems is considered an asset.

• Customer‑ and results‑focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result.
• Sound problem‑solving skills with the ability to quickly process information and present it clearly and simply.
• Ability to employ key data governance practices to ensure high‑quality data analysis, including a holistic view, data types, relationships, and interdependencies.
• Strong analytical and test execution skills.
• Ability to quickly react to unexpected changes in direction and ambiguity.
• Action‑oriented, self‑motivated, and solutions‑driven.
• Utilizes team collaboration to create innovative solutions efficiently.
• Strong communication skills with the ability to convey both business and technical concepts and align the organization on decisions.
• Knowledge of business analysis principles, incident management best practices, and industry tools.
• Good understanding of privacy, compliance, controls, and security requirements.

• Recognized as a 2026 Best Workplace in Canada by Great Place to Work® Canada.
• Recipient of Excellence Canada’s Canada Order of Excellence for Mental Health at Work®, celebrating employee well‑being and a positive work culture.
• Wellness programs supporting mental, physical, and financial health.
• Opportunities for career growth with extensive networking potential.
• Hybrid work model offering flexibility to work from home or in the office based on business and client needs.

Base Pay range: 60,000–97,000. Eligible Sun Life employees participate in various incentive plans, with payments discretionary and dependent on individual and company performance. Certain sales‑focused roles have sales incentive plans based on individual or group results.

Business Analysis - Systems

07/07/2026

Diversity and inclusion are core to our values at Sun Life. We welcome applications from qualified individuals from all backgrounds and provide accommodations for persons with disabilities throughout the application process.