IT Functional Support Analyst

We’re looking for an IT Functional Support Analyst to join our team.

You'll be based in the Newport office 2 days per week with the flexibility to work from home 3 days per week.

• Managing user queries via phone, email and system channels, ensuring timely and accurate responses.
• Routing queries to the appropriate supplier for resolution where required.
• Resolving queries directly where possible and escalating issues when necessary.
• Maintaining user access, system configuration and accurate records for audit purposes.
• Prioritising your workload to meet deadlines and service expectations.
• Identifying opportunities for process improvements and supporting wider team activities.

• Experience using spreadsheets as part of your day‑to‑day work.
• Ability to work effectively within a structured team environment.
• Strong relationship‑building skills with colleagues and clients.
• Knowledge of Oracle systems and navigation.
• Good analytical skills with a systematic approach to problem solving.

• Strong numerical skills.

This role is advertised as full‑time and offers flexible working arrangements.