Head of Presales; resales - Cloud and Network

Salary range: c £65,000 per annum negotiable depending on experience

Jisc grade:

PRS4

Job Type:Permanent

Hours: 35 hours per week

Reports into:
Director of Presales, Professional Services and Delivery

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning.

At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

Head of Presales – Shape Solutions. Lead with Impact. Deliver Outcomes. We’re looking for a collaborative, forward-thinking Head of Presales to lead and evolve our presales function—someone who is as comfortable guiding strategy as they are supporting teams and contributing hands‑on. This role is central to how we create meaningful customer experiences. You’ll bring people together across Sales, Product, Delivery, and Onboarding to shape thoughtful, outcomes‑led solutions and ensure a smooth journey from first conversation through to mobilisation.

Your work will help ensure every solution is not only compelling, but practical, deliverable, and set up for long‑term success.

• Lead the Presales function, driving a supportive, high‑performing team culture
• Work closely across teams to ensure solutions are customer‑focused, realistic, and aligned to measurable outcomes
• Guide your team to produce high quality, consistent, delivery‑ready outputs, with clear visibility of risks and decisions
• Strengthen and build collaboration with colleagues across Jisc, specifically in Sales, Product, Delivery, and Onboarding to improve experiences for both customers and colleagues
• Support and develop your team to adapt to with the needs of the organisation, and helping individuals grow their skills, confidence, and impact
• Drive continuous improvement, evolving processes in ways that make work clearer, smoother, and more effective
• Act as a trusted partner in key customer engagements, bringing both technical credibility and commercial understanding

• Desirable: certification/training in cloud, cyber security, service management, agile/lean improvement, or project/programme delivery.

• Proven experience leading a Presales, solution consulting, or technical consulting team in a customer‑facing environment.
• Able to lead through difficult situations, including ownership of complaints, complex challenges and sensitive conversations, bringing sound judgement, professionalism and a calm approach to issue resolution.
• Demonstrable ability to deliver team transformation and continuous improvement (clarifying roles/standards, improving ways of working, and raising quality and pace).
• Strong data and performance management capability: defining metrics, creating dashboards, and using insight to prioritise action and track impact.
• Expertise in qualification, shaping customer requirements, and producing delivery‑ready scopes/proposals (assumptions, dependencies, risks, acceptance criteria).
• Experience operating a consistent “one door” approach and managing handoffs to delivery/onboarding teams to reduce rework and late‑stage surprises.

• Strong governance mindset: able to run prioritisation, service levels, and expedite/escalation routes with clear decision rights and transparency.
• Excellent communication and influencing skills—able to translate technical detail into clear options and decisions for a range of audiences.
• Customer‑experience focus with evidence of improving satisfaction and outcomes through better expectation‑setting and more consistent engagement.
• Comfortable working cross‑functionally with sales, product and delivery teams, and able to handle competing…