Field services specialist

About the role

The Field Services Specialist is responsible for providing hands‑on technical support, maintenance, and troubleshooting for IT systems and hardware across all parks and offices. The role ensures minimal downtime, optimal equipment performance, and a consistent end‑user experience by supporting both remote and on‑site operations. This includes scheduled visits to parks and offices for installations, upgrades, and project support when required.

Provide on‑site and remote technical support to park and office teams, resolving hardware, software, and network‑related issues efficiently. Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipment upgrades. Support deployment and configuration of IT infrastructure and end‑user devices (e.g., POS systems, PCs, printers, and network equipment). As part of the Service Delivery team, ensure timely escalation and resolution of incidents or service requests.

Assist in IT projects by setting up, testing, and validating equipment and system functionality on‑site. Maintain detailed documentation of all support activities, installations, and configuration changes for each park and office. Coordinate with vendors and third‑party partners for repairs, replacements, and timely delivery of IT assets. Ensure compliance with IT security and operational standards during all on‑site and remote interventions.

Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipment across all parks and offices. Support and track asset management processes, including procurement, allocation, maintenance, and retirement. Provide feedback to improve field processes, tools, and end‑user experience based on findings from park and office visits. Contribute to ongoing improvement initiatives to optimize IT service delivery and on‑site support efficiency.

• 5‑7 years of experience in IT field support or technical services, preferably within a multi‑site or hospitality environment
• Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms)
• Experience using incident and service management tools (e.g., Service Now, Jira, or similar)
• Proven ability to troubleshoot complex technical issues under time constraints
• Experience managing third‑party service providers and hardware vendors
• Familiarity with IT asset management and CMDB practices
• Ability to travel frequently and work independently across all parks and offices
• Industry experience in hospitality or leisure is an advantage

• An annual contract with a trial period of one month, after which a permanent appointment may be offered
• A salary between €3.600,- and €5.100,- gross per month on a full‑time basis*
• A bonus scheme
• 27 days' holiday for a full‑time working week
  * with the option to purchase 10 additional days off
• Flexible working hours and the possibility of (partly) working from home
• Working from home allowance of €2,40 per home working day
• A travel allowance in accordance with the Landal travel allowance scheme based on €0,23 cents per km
• Full reimbursement of public transport travel costs (100% reimbursed)
• Training and education options
• Participation in the Recreation pension fund (standard retirement age 67, premium 21.8% of the pension basis, Landal and employee each pay half)
• Possibility of paid additional maternity and parental leave
• Group insurance policies, including free continuous travel insurance for you and your family
• A favorable staff booking scheme