Conseiller.ère en processus d'affaires Servicenow Service géré - Managed Services BPC ServiceNow

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EXIGENCES

QUELQUES AVANTAGES DE TRAVAILLER CHEZ ATEKO

ABOUT ATEKO

Ateko (formely FX Innovation) is a Bell Canada company since 2023. Founded in 2002, FXi invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals.

We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world.

RESPONSIBILITIES

• Support managed services clients by evaluating requests for platform evolution, troubleshooting incidents, and analysing routine Service Now requests.
• Contribute to the high-level estimation of new initiatives.
• Assist clients in defining their roadmap for implementing and maturing their use of the Service Now platform.
• Facilitate workshops to understand client requirements and propose solutions that are aligned with Service Now best practices.
• Develop process guides to represent the client's future state processes on larger initiatives.
• Document functional requirements through user stories with clear acceptance criteria.
• Facilitate story grooming sessions to support the estimation of efforts and determine the technical feasibility of specific client requirements.
• Work with the Implementation Specialist and Solution Architect to review the architecture of all work completed by Ateko and present it to the Design Review Board for improvement suggestions.
• Assist with Service Now upgrades by demonstrating new features and advising the client on their adoption.
• Document meeting minutes for all meetings hosted by a BPC and share them with the Engagement Manager within 24 hours.
• Prepare and maintain solution reference/user guides.
• Assist the QA team in writing and reviewing test cases for complex development work.

REQUIREMENTS

• 3+ years of experience as a business analyst or business process consultant in a Service Now environment.
• Understanding of Service Now licensing models and platform capabilities.
• Understanding of CMDB and CSDM concepts.
• Proficiency in process analysis and workflow design from a user-centric perspective.
• Skilled in writing clear user stories.
• Strong oral and written communication skills.
• Analytical mindset with attention to detail.
• Customer-focused with a problem-solving orientation.
• Familiarity with Agile/Scrum practices.
• Holds 1 or more of the following certifications: CSA, CIS-ITSM, and/or CIS-Service Provider (asset).
• ITIL V4 certification (asset).

SOME OF THE PERKS OF WORKING AT ATEKO

Remote done right:
Ateko has decided to give its employees the choice to work from home or remotely.

Career Opportunities and Training Access:
Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions.

Strength of its Technological Partner Ecosystem:
Ateko is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and Service Now.

And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more.

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or a to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at a

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries IT Services and IT Consulting

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