Lead, Client

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, Client Experience based in Canada.

Join a collaborative, client-focused IT services environment where you'll combine technical expertise with leadership to deliver exceptional customer experiences. In this role, you will serve as a trusted advisor to clients while guiding a team of technical professionals in delivering high-quality managed services. You'll play a key role in strengthening long‑term client relationships, driving operational excellence, and supporting complex IT environments across cloud, infrastructure, networking, and security.

Working closely with cross‑functional teams, you'll influence strategic technology decisions, mentor colleagues, and help shape service delivery best practices. This is an excellent opportunity for an experienced IT consultant who thrives in a fast‑paced environment and enjoys balancing hands‑on technical work with team leadership and client success.

• Lead the delivery of managed IT services for a portfolio of clients, providing strategic guidance while ensuring exceptional customer satisfaction and long‑term relationship management.
• Serve as the primary technical escalation point, resolving complex infrastructure, cloud, networking, virtualization, and security challenges while coordinating cross‑functional support when required.
• Manage and maintain Microsoft Azure, Microsoft 365, Windows Server, Active Directory, virtualization platforms, backup solutions, and modern security technologies to ensure reliable and secure client environments.
• Collaborate with project delivery, sales, and technical teams to support solution design, pre‑sales activities, project transitions, statements of work, and ongoing service improvements.
• Monitor service performance, coordinate change requests, review managed services reporting, and proactively identify opportunities to improve client environments and operational efficiency.
• Provide day‑to‑day leadership, coaching, mentoring, and work prioritization for the Client Experience team, fostering collaboration, accountability, and continuous professional development.
• Develop and maintain technical documentation, promote best practices, participate in after‑hours support rotations, and contribute to ongoing process improvement initiatives.

• 5+ years of experience in IT consulting, managed services, or client‑facing infrastructure support roles.
• Strong expertise with Microsoft Azure, Microsoft 365, Windows Server, Active Directory, Entra , networking, virtualization, backup, and hybrid cloud environments.
• Proven experience leading technical teams, mentoring colleagues, and acting as an escalation point for complex client issues.
• Ability to communicate technical concepts clearly to both technical and non‑technical stakeholders while building trusted client relationships.
• Experience providing strategic technology recommendations aligned with business objectives.
• Strong organizational, analytical, problem‑solving, and stakeholder management skills with the ability to manage multiple priorities effectively.
• Commitment to continuous learning, with relevant Microsoft certifications completed or willingness to obtain them.
• Legally authorized to work in Canada, with residence in Alberta or British Columbia, a valid driver's license, access to a vehicle, and availability for occasional travel and after‑hours support.

• Competitive annual salary ranging from CAD $90,000 to $115,000
  , based on experience and qualifications.
• Full‑time remote work opportunity for candidates based in Alberta or British Columbia.
• Opportunity to work with modern cloud technologies and diverse enterprise IT environments.
• Ongoing professional development, certification support, and continuous learning opportunities.
• Collaborative, supportive team culture with opportunities for technical leadership and career growth.
• Exposure to strategic client engagements and cross‑functional technology initiatives.