Senior Optimisation Manager

Overview

You will join the Analytics and Optimisation team, which sits within the Technology Product department looking after market leading online groceries proposition, a new Marketplace proposition, the Clubcard proposition, and the digital entities in-store. The Analytics and Optimisation team is responsible for providing insight and learning to the wider Product, Trading and UX teams to help drive decision making. The team is looking to advance its optimisation practises to develop a best in class testing programme.

As Senior Optimisation Manager at Tesco you will continuously improve user experience through experimentation and insight. You will collaborate with stakeholders to ensure that we focus on activities that genuinely make a difference to our customers and impact business goals. As an experienced specialist you will be part of a dynamic team that is determined to build and maintain a best in class experimentation programme that is at the centre of the digital development roadmap across all devices and platforms.

The position can be based either at our Digital Innovation Centre in Farringdon, London, or at our head office in Welwyn Garden City, but some travel to the other office will be required.

• Place the customer at the heart of projects and initiatives.
• Develop end-to-end optimisation and testing activity underpinned by performance analysis (using Adobe Analytics and other sources of insight to segment and understand MV/A/B test results).
• Develop behavioural targeting, personalisation and recommendations across Tesco Online products to improve site performance and customer experience.
• Partner with Analysts to collate and present test results in a simple, engaging way with actionable recommendations that can be applied to improve digital products and the greater business.
• Build and test strong hypotheses, collaborating closely with UX, Product and other relevant teams.
• Actively contribute towards the prioritisation process and help shape the product roadmap.
• Follow the Business Code of Conduct and always act with integrity and due diligence.

• Proven track record of managing experimentation activity in a considered way that delivers improved commercial performance and customer insight.
• Customer-centric mindset focused on delivering great user experiences.
• Demonstrable experience of testing platforms such as Optimizely and Leanplum.
• Experience of manipulating, analysing and synthesising data using different sources.
• Good knowledge of experimental design and statistics for testing.
• Strong communication and presentation skills.
• Managing and influencing cross-functional stakeholders.
• University degree of 2:1 or higher in a quantitative discipline or relevant experience.
• Experience in challenging the status quo and delivering innovation.

• Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". We are committed to an inclusive culture and a fully inclusive and accessible recruitment process.
• We offer a range of diverse full-time and part-time working patterns across our many business areas, with blended patterns of office and remote working. Offices remain hubs for connection, collaboration and innovation.
• Annual bonus scheme of up to 20% of base salary;
  Holiday starting at 25 days plus a personal day (plus Bank holidays);
  Private medical insurance; 26 weeks maternity and adoption leave (after 1 year's service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 6 weeks fully paid paternity leave;
  Free 24/7 virtual GP service;
  Employee Assistance Programme (EAP) for you and your family, with access to mental wellbeing support.