Ottawa IT Support Specialist

Position: Ottawa IT Support Specialist Hybrid Role
Enhance your IT career with a Hybrid IT Support Specialist role at Health Standards Organization in Ottawa. Provide critical Tier 1 support, aiding in the seamless operation of IT services across the organization.

This full-time, permanent position offers a dynamic environment within the Global Digital Solutions team. You will be responsible for responding to service requests, troubleshooting technical issues, and managing ticketing systems. Candidates should possess exceptional technical skills, especially in Microsoft software, and be committed to user satisfaction in every interaction.

Key Responsibilities:

• Act as initial contact for IT service requests

• Track ticket logs and categorize issues

• Restore operations through effective troubleshooting

• Inform users about incident updates and changes

• Update and maintain IT documentation

Requirements:

• Advanced proficiency in English and French

• Background in Computer Science or IT

• Experience with Microsoft Active Directory

• Strong problem-solving abilities

• Adaptability to changing work priorities

Join Health Standards Organization to utilize your IT expertise and bilingual skills in supporting users effectively in Ottawa.
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