Content Writer; Client Delivery & Documentation

Join MRI Software as a Content Writer and help transform how we produce, manage and deliver documentation and training materials across our Professional Services teams.

You’ll work closely with Consultants, Project Managers and subject matter experts to turn complex information into clear, engaging and professionally structured content that supports successful software delivery and improves client outcomes.

Using AI, automation and modern digital tools, you’ll help us create content that is faster to produce, easier to maintain and more effective for both delivery teams and clients.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Real impact:
  Your work directly supports implementation teams and clients, helping drive successful project delivery and better outcomes.
• Collaborative culture:
  Work alongside experienced consultants and domain experts, shaping how knowledge is captured and shared.
• Professional growth:
  Build expertise in AI-assisted content creation, documentation strategy and modern delivery practices.
• Innovation focus:
  Help drive smarter ways of working through automation, AI and continuous improvement of content and processes.

• Review existing materials to identify gaps, inconsistencies and opportunities for improvement.
• Identify where AI and automation can accelerate content creation and enhance quality.
• Collaborate with subject matter experts to create, update and transform client materials.
• Design and deliver modern, user-focused content experiences - moving beyond static documents to more dynamic, accessible and maintainable formats (e.g., structured knowledge bases, guided workflows, interactive content and embedded help).
• Select and apply the most effective format for each use case, balancing usability, maintainability and scalability rather than defaulting to traditional document-based outputs.
• Challenge and evolve existing documentation approaches, reducing reliance on static formats and improving how delivery knowledge is created, maintained and consumed.
• Apply strong grammar, formatting and styling standards to ensure all content is clear, consistent and professional.
• Ensure materials are well-structured, easy to navigate and tailored to the needs of delivery teams and clients.
• Implement and maintain version control and content management best practices (e.g., SharePoint).
• Ensure documentation is accurate, structured and kept up to date.
• Promote the use of standardised and reusable content across implementation teams.
• Gather feedback and continuously refine materials based on real usage and project needs.
• Contribute to the development of training, onboarding and implementation materials.
• Support evolving delivery approaches through effective content design.

• Experience creating and maintaining content or documentation within software, consulting or implementation environments.
• Strong command of grammar, document structure and professional formatting standards.
• Experience managing structured documentation repositories and version control (e.g., SharePoint).
• Strong capability in modern content creation approaches, with the ability to design content that is clear, reusable and easy to navigate.
• Experience working across a range of tools and platforms (e.g., knowledge bases, collaboration tools, video platforms), selecting the right approach for the audience and outcome.
• Practical experience using AI-assisted tools (e.g., Copilot, Scribe or similar) to improve efficiency and consistency.
• Comfortable producing high-quality outputs in core tools (e.g., Word, Excel, PowerPoint) where required, with a focus on improving how these are structured and consumed.
• Strong communication and collaboration skills, with the ability to translate complex topics into clear, user-friendly content.
• Highly organised with excellent attention to detail and the ability to work independently.
• Experience in the property sector is desirable, or experience within…