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HelpDesk/Support Technical Support

IT Service Desk Lead — Hybrid​/Remote, Customer Experience

Remote / Online - Candidates ideally in
South Africa
Listing for: Ascent People Ltd
Full Time, Remote/Work from Home position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ascent People Ltd in the UK is seeking an IT focussed Customer Service Lead to mentor a small offshore team in India and work in a hybrid role with visits to the Warrington office. Responsibilities include managing an EMEA internal IT service, growing the service desk team, leading escalation meetings, coordinating vendors, and reporting to management. The role emphasizes customer service excellence over deep technical work and offers a chance to shape IT service delivery across geographies.
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