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IT Service Desk Lead – Hybrid​/Remote

Remote / Online - Candidates ideally in
South Africa
Listing for: Ascent People Ltd
Full Time, Contract, Remote/Work from Home position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
Position: IT Service Desk Lead – Hybrid/Remote, 12-Month Contract

Ascent People Ltd. is seeking an IT Service Desk Team Leader to mentor a small offshore service desk team and deliver high-quality IT support across the EMEA region.

The role is a 12-month fixed term contract with a hybrid working arrangement, requiring occasional travel to Warrington. You will manage escalations, oversee ticket handling across multiple systems, and drive improvements in customer satisfaction KPIs.

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