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Remote IT Service Desk Analyst – 1st/2nd Line Support
Remote / Online - Candidates ideally in
Salisbury, Wiltshire, SP1, England, UK
Listed on 2026-07-13
Salisbury, Wiltshire, SP1, England, UK
Listing for:
Help for Heroes
Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Help for Heroes is seeking an IT Service Desk Analyst to join our IT team, delivering responsive 1st and 2nd line IT support for colleagues across the charity. The role covers Windows 11, Microsoft 365, user access, asset management and service improvements, with remote work flexibility and regular travel to our Wiltshire sites.
You will own tickets end-to-end, provide excellent customer service, and contribute to secure, reliable technology that keeps our people connected and productive.
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