IT Field Operations Coordinator

Overview

PCE is seeking an IT Field Operations Coordinator to provide technical support and implement infrastructure systems and applications across multiple disciplines (employees, contractors, and consultants) and locations. This role supports all Fort St. John staff and remote sites, collaborating with Site IT and Operations to optimize IT systems, telecom, and infrastructure. The position is based in our Fort St. John office.

• Support, maintenance, development and evaluation of all site infrastructure systems, including desktops, laptops, servers, LANs, WANs, Internet, intranet, security, wireless access points, firewalls, switches, applications and voice communications.
• Function as an expert user with both IT and application expertise and serve as a cross‑functional, single point of contact for Fort St. John staff and contractors.
• Manage and support internal infrastructure, hardware (servers/desktops), data center interactions, and network security.
• Provide additional support for SCADA and PLC systems, ensuring optimal functionality and operational efficiency.
• Provide technical support to all users and translate user and/or system requirements into functional specifications.
• Create and maintain project documents and associated planning documents; create stakeholders’ analysis and facilitate stakeholder meetings.
• Install and manage network cabling as per Pacific Canbriam Standards.
• Implement cybersecurity policies, procedures and protocols.
• Identify functional specifications and technical requirements to support business cases for new technology.
• Provide support for software and hardware evaluations, upgrades, testing and implementations.
• Provide audio and video support for conference rooms, including troubleshooting and maintenance.
• Support the bridging of communications between vendors, site IT and operations teams.
• Troubleshoot and maintain the VoIP system for optimal performance and reliability.
• Manage and maintain the IVR (Interactive Voice Response) system to support efficient call routing and user experience.
• Deploy new software version releases and updates; troubleshoot end‑user feedback and implement solutions.
• Provide site operations users with knowledge, training, and support when needed.
• Manage IT assets, including maintenance of component inventory and related documentation.

• Self‑starter who is driven to find solutions.
• Works effectively with diverse, multi‑disciplinary teams.
• Strong organizational, communication, and interpersonal skills.
• Strong OT infrastructure, security and system knowledge.
• Strong knowledge of Starlink setup, administration and troubleshooting.
• Excellent IoT knowledge.
• Demonstrated ability to manage multiple tasks concurrently with minimal supervision.
• Excellent analytical and problem‑solving abilities.
• Exceptional time management skills and the ability to prioritize work effectively.
• Ability to understand end‑user urgency and sensitivity of issues, and consistent follow‑through on delivery to the customer on time.
• Hands‑on experience and excellent knowledge in troubleshooting Windows operating systems:
  Windows
  11
  
  Pro, Windows Server
  2019 & Windows Server
  2022.
• Hands‑on experience and good knowledge of network cabling, switching, routing, wireless and firewalls.
• Advanced knowledge of Microsoft Office, Bluebeam, M365 Office suite, M365 Administration, Adobe Acrobat, MS Visio and MS Project.
• Exceptional knowledge of computer and laptop hardware.
• Knowledge/understanding of Windows
  20xx Servers, SharePoint, SQLServer, Microsoft Exchange
  20xx, Active Directory, GPO, DHCP, DNS, TCP/IP, Avaya, Fortinet switches and firewalls, LAN/WAN setups, VPN, Starlink setup and Voice over IP communication.
• Preferred knowledge of Fortinet and Cisco products.
• Bachelor's degree or diploma in Computer Information Systems or Computer Science.
• Minimum of 7 years extensive, hands‑on experience with IT service management and IT infrastructure, administration and maintenance.
• Minimum of 5 years of telecommunication systems administration and maintenance.
• Network and OT experience strongly preferred.
• Minimum 5 years of Oil and Gas experience.
• Comfortable and capable of working at remote…