First Level Support Analyst

Position: First Level Support Analyst – BGIS
Join BGIS as a First Level Support Analyst, where you’ll provide vital technical assistance to clients, ensuring smooth operations and high satisfaction.

This full-time role involves addressing technical issues across hardware and software, impacting a diverse user base including remote workers. Successful candidates should possess strong analytical and customer service skills, with a minimum of 2-3 years of relevant experience. You will be responsible for troubleshooting, logging calls, and training new staff.

Key Responsibilities:

• Troubleshoot hardware and application issues effectively

• Provide superior customer service across multiple channels

• Document solutions for recurring problems

• Manage user accounts and permissions

• Participate in knowledge base development

Requirements:

• 2-3 years in a Service Desk or technical support role

• Community college diploma or equivalent experience

• Experience with service desk tools like LANDesk preferred

• Strong communication and analytical skills

• CompTIA certification or working towards it

Enhance your career by delivering exceptional technical support as a First Level Support Analyst at BGIS.
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