IT Operations Technical Specialist, Temporary

Position: IT Operations Technical Specialist, Temporary Full-Time
VHA Home Health Care (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”

Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us “I love the inclusive culture. I feel welcome and at home.”View more comments from our clients and their family members.

Pay Range Base Salary: $70,000- $87,000 (commensurate with experience)
We are looking for: IT Operations Technical Specialist This is a contract position ending August 2027.As IT Operations Technical Specialist at VHA Home Health Care, you will provide hands‑on technical support and operational oversight for infrastructure platforms, cloud services, enterprise applications, and enterprise and healthcare system integrations, including ERP systems. You will ensure that systems and integrations supporting clinical, financial, and business operations remain stable, secure, and highly available.

This position is responsible for day‑to‑day support of system integrations and data exchanges, including interfaces between ERP platforms, Electronic Medical Records (EMR), clinical systems, and third‑party vendor solutions. Responsibilities include monitoring interface and data‑flow health, troubleshooting integration issues, responding to incidents, and coordinating resolution across the Service Desk, Infrastructure, Cloud teams, and external  this position, you will play a key role in maintaining service continuity, data integrity, and reliable data exchanges, supporting vendor feeds, ERP‑to‑clinical system integrations, and controlled data migrations between systems.

This role is operations‑focused, emphasizing technical support, issue resolution, and service delivery rather than application development or engineering.#LI-CF1

Key Areas of Accountability:

The IT Operations Technical Specialist will be required to do the following tasks, but not limited to:

Provide operational support and oversight for system integrations between enterprise and SaaS applications not owned by the Apps development team Monitor and support data flows, interfaces, APIs, and scheduled jobs to ensure reliable data exchange between systems

Act as the primary point of escalation for integration failures, data mismatches, sync issues, and interface disruptions

Investigate, triage, and resolve integration errors, alerts, and performance issues, working with vendors and internal teams as needed

Support and execute data migrations and data transfers between systems, including pre migration checks, validation, reconciliation, and post migration issue resolution

Maintain and update integration configurations, mappings, credentials, and connection settings (operational support only; no application development)
Perform root cause analysis for integration and data flow incidents and implement corrective actions to prevent recurrence

Document integration workflows, dependencies, known issues, and operational procedures

Support change management activities related to integrations, including testing and production validation

Manage and coordinate application-related incidents through Service Now Act  as escalation point for application issues

Work with support teams and vendors to resolve issues quickly

Coordinate with Infra/Cloud teams during outages or issues

Support system validation after maintenance or changes

Ensure tickets are properly categorized and routed

Contribute to knowledge articles and resolution documentation

Help improve ticket data quality (Category/Subcategory alignment for reporting)
Ensure access…