ServiceNow Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Service Now Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for programme management and technical delivery, with a focus on driving Service Now implementation across clients, and ensuring the success of Service Now initiatives within the business.

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

• Drive sales activities and business development around Service Now solutions, identifying opportunities for new business, and building relationships with key clients.
• Lead the sales process from pre‑sales through to contract signing, including proposal development, presentations, and negotiations.
• Collaborate with the sales team to design, scope, and pitch innovative Service Now solutions to prospective clients.
• Identify market trends and client needs, aligning Digital Customer Experience’s Service Now offerings with those insights to drive sales growth.
• Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering results in strategic Service Now engagements.
• Work with C‑level executives, IT leaders, and functional business units to understand requirements and tailor Service Now solutions to meet their needs.
• Build and maintain strong relationships with Service Now’s leadership, as well as key partners, to ensure ongoing collaboration and alignment.

• Service Now Platform Expertise: Deep understanding of the Service Now platform, including HR Service Delivery, IT Service Management, IT Operations Management, Customer Service Management, Employee Service Centre, Case and Knowledge Management, and Performance Analytics.
• People Experience and HR Processes: Familiarity with HR processes and employee experience strategies, including workflow design to improve engagement and satisfaction.
• Customer Experience (CX) Strategies: Knowledge of customer journey mapping, feedback mechanisms, and best practices to improve interactions.
• Technical
  
  Skills:
  
  Proficiency in system integration, data migration, and customization of the Service Now platform, including scripting, workflow automation, and configuration.
• Analytical and Problem‑Solving
  
  Skills:
  
  Ability to analyse business requirements, identify gaps, and propose effective solutions.
• Communication and
  
  Collaboration:
  
  Excellent communication skills to interact with stakeholders, articulate technical concepts to non‑technical audiences up to CXO level.
• Change Management: Understanding of change‑management principles and ability to train and support end‑users.
• Sales and Consulting
  
  Skills:
  
  Ability to build demonstrations and provide consulting services to tailor the platform to clients’ needs.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.

To be successfully appointed to this role, a Security Check (SC) clearance is required. The applicant must have resided continuously in the United Kingdom for the last 5 years, among other criteria. Throughout the recruitment process, questions about security clearance eligibility, country of residence, nationality, and citizenship may be asked. Some posts are restricted to sole UK nationals for security reasons.

You will be empowered to explore, innovate and progress. You will benefit from Capgemini’s learning‑for‑life mindset, with training and development opportunities across think tanks, hackathons, and a library of over 250,000 courses and external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity, and more.