Co-op Student Information Services

Start Date:
Immediate

Location: Calgary Head Office

Job status: Full Time Fixed Term

Department: Information Services

Is this position safety sensitive: No

The Co‑op Student, Information Services will provide hands‑on technical support for end‑user hardware, software, and network systems. Working collaboratively with the Company’s managed service provider(s). This role supports business continuity and helps ensure performance and service objectives are achieved.

• Provide hands‑on technical support for end‑user hardware, peripherals, mobile devices, applications, and networking‑related issues.
• Provide technical assistance/support for our virtual collaboration tools, meeting room technologies, and telephony systems (e.g., Microsoft Teams meeting rooms and Teams phones).
• Administer the Mobile Device Management (MDM) program, including new mobile device configuration and deployment.
• Assist remotely working users in the areas of MS Office 365, Active Directory, Windows Operating System, and network.
• Maintain Knowledge Base Articles for Level I/II processes and procedures for both hardware and core desktop applications.
• Demonstrate a personal commitment and proactive approach to Environment, Health & Safety (EH&S) through participation in all applicable EH&S programs and ensures safe operation of the branch, team or unit and compliance with all Company EH&S policies and procedures.
• May perform other duties as assigned.

• Completion of 3rd year post‑secondary education in Information Technology or related field.
• Certificates/training from Microsoft considered an asset.
• Experience in mobility technologies considered an asset.
• Excellent oral and written communication skills across all levels.
• Demonstrate a strong client‑centric approach.

• Most of the work is performed in an office environment.
• This job is subject to background checks as outlined in Gibson Energy’s Background Checks policy. Background checks may include: employment history verification, reference checks, education and/or credentials verification, driver's license verification, credit check and a criminal history check.