IT Support Technician Apprentice

We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands‑on experience and industry-recognised qualifications.

As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.

Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.

Your responsibilities will include:

• Providing first‑line technical support via telephone, email and remote support tools
• Logging, updating and managing support tickets through the service desk system
• Diagnosing and resolving common hardware, software and connectivity issues

• Supporting Microsoft 365 environments including user administration and troubleshooting
• Managing user accounts and permissions via Entra

• Building, configuring and deploying desktops, laptops and other IT equipment (via Intune and other tools)
• Supporting network infrastructure including switches, firewalls and wireless networks

• Assisting with customer installations and on‑site support visits across the East of England and wider area
• Supporting project delivery and customer onboarding activities

• Assisting with cybersecurity, Cyber Essentials and information security activities

• Creating and maintaining technical documentation and knowledge base articles
• Maintaining accurate asset registers, customer records and inventory systems
• Liaising with suppliers and technology partners where required

During your apprenticeship you will gain practical experience with:

• Microsoft 365
• Microsoft Entra  (Azure AD)
• Microsoft Intune
• Windows 11
• Networking technologies
• Custom healthcare and line‑of‑business applications
• Endpoint management solutions
• Cybersecurity tools and best practices
• Remote support and monitoring platforms

As an apprentice you will be enrolled onto a Level 3 ICT Support Technician Apprenticeship and receive ongoing support from both your training provider and our experienced technical team.

• Microsoft Fundamentals certifications
• Microsoft 365 administration
• Endpoint management
• Networking fundamentals
• Cybersecurity best practices
• Customer service and professional communication

• £9.00 per hour apprenticeship salary
• 25 days annual leave plus bank holidays
• Additional birthday day off
• Company pension scheme
• Paid volunteer days
• Industry training and development opportunities
• Microsoft certification opportunities
• Exposure to a wide variety of technologies and projects
• Supportive and experienced team environment

This is more than a traditional apprenticeship. You'll be working with real customers, solving real technical challenges and developing skills that will form the foundation of a successful career in IT.

If you're passionate about technology, enjoy helping people and want to build a career within a growing and forward‑thinking technology company, we'd love to hear from you.

IT Auxilium Ltd is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of background, experience or personal circumstances.