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Job Description & How to Apply Below
As a Customer Support Advocate at , you will deliver prompt, empathetic support to hosts while investigating technical issues and creating valuable content. This remote position emphasizes collaboration with product and engineering teams. You will guide customers through the platform, ensuring a stellar user experience while onboarding and addressing queries.
Key Responsibilities:
• Troubleshoot complex technical issues with engineering support
• Onboard customers and assist with product questions
• Create educational content like videos and FAQs
• Act as a feature champion for user needs
• Collaborate on best practices for issue resolution
Requirements:
• 3+ years in technical support for SaaS products
• Detail-oriented with a focus on improvement
• Excited to learn about our technical product
• Experience as an Airbnb host is a plus
• Availability to work across North American timezones
Empower our hosts and enhance user experiences as a key member of the team.
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