IT Support Coordinator

Position: IT Support Coordinator at Top Hat
Elevate user productivity as an IT Support & Workplace Operations Coordinator at Top Hat in Toronto HQ. This role enhances employee experience through proactive IT solutions and support.

Top Hat is seeking an IT professional to join their team as an IT Support & Workplace Operations Coordinator. You will focus on end-user productivity, device management, and office administration. With a requirement for on-site work five days a week, this role also offers flexibility for occasional remote work. High-level skills in communication, problem-solving, and time management are essential.

Key Responsibilities:

• Resolve help desk tickets and manage the support queue

• Drive transformative IT changes in cross-functional projects

• Manage devices using Jamf Pro and Ninja One

• Oversee SaaS license management and user provisioning

• Execute office processes like event planning and supply management

Requirements:

• 3+ years in a Mac-based office environment

• Strong spreadsheet and administrative skills

• Familiarity with Generative AI tools

• Experience in desk-side support and inventory management

• Ability to move heavy furniture and operate office equipment

Boost your IT skills and create a meaningful impact in the Top Hat workplace.
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