Workflow & IT Solution Specialist

Responsibilities   Support the installation, configuration, validation, and integration of laboratory automation and diagnostic IT systems.
Provide on‑site and remote technical support, troubleshooting issues to ensure system reliability and performance.
Deliver training to laboratory staff and customers, ensuring effective system adoption and user proficiency.
Analyze workflows and identify opportunities to optimize laboratory efficiency through automation improvements.
Act as a technical expert in automation solutions, supporting both customers and internal teams.
Ensure compliance with regulatory requirements and maintain high‑quality standards in all implementations.
Collaborate with cross‑functional teams (Sales, PMO, Service, R&D) to ensure successful project delivery.
Maintain accurate documentation and reporting of system activities, performance, and continuous improvement actions.
Qualifications   Bachelor’s degree in Biomedical Engineering, Computer Science, or a related field (Master’s degree preferred).
Experience in laboratory automation, diagnostic systems, or related environments.
Strong technical knowledge of automated diagnostic systems, middleware, and laboratory workflows.
Proficiency with relevant IT systems, software tools, and diagnostic technologies.
Strong communication and customer‑facing skills, with the ability to deliver training and support effectively.
Fluency in Italian and English, plus an additional EU language (Spanish, French, or German).
Flexibility to travel 50–70% of the time across Italy or Europe and work flexible hours as business needs require.
Additional preferred experience: working within a European or international team, managing projects in complex laboratory or hospital environments.
Work Arrangement and Benefits   Remote work arrangement with intermittent travel to customer sites.
Salary range: €40,000–55,000 gross annual, based on experience and competencies.
Benefits: enhanced pension plan contributions, Ticket Restaurant, supplementary health insurance (assicurazione integrativa).
Position classified under the CCNL Terziario at 3rd level, providing a clear structure for job classification, growth, and development.

Location:

Italy

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