Senior Conversational Designer | Remote

Position: Senior Conversational Designer  | Remote)
Location: Quebec

## Senior Conversational Designer (Canada | Remote)
Apply locations:
Ontario, CAN
- Remote:
AMER
- Canada
- British Columbia
- Remote:
Quebec, CAN
- Remote time type:
Full time posted on:
Posted Todayjob requisition :
26WD99913
** Job

Requisition  #
** 26WD99913*L'affichage de poste en français suivra / The French job posting follows
*** 26WD99913 Senior Conversational Designer (Canada | Remote)
** Position Overview We're looking for a
** Senior Conversational Designer
** to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences.

You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable.

Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles.

This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem.

Responsibilities
* Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch
* Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes
* Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces
* Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences
* Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels
* Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem
* Prototype, test, and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction
* Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences
* Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale
* Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization
* Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences
* Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership

Minimum Qualifications
* 5+ years of experience designing digital product…