MS Functional Consultant

Summary

At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on …

Key Responsibilities:

• Solution Design & Configuration:
  Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting.
• Client Engagement:
  Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes.
• Technical Leadership:
  Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration:
  Customise Dynamics 365 CE to match client‑specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
• …

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

This is a hybrid role that combines remote work with regular client engagement. The successful candidate must be fluent in both French and English and be comfortable traveling to client locations as business needs require.

As a AI Adoption & Transformation Consultant, you will guide enterprise clients through the people side of AI transformation. Working at the intersection of business strategy, organisational change management, employee experience, and Microsoft Copilot adoption, you will help clients identify high‑value use cases, accelerate workforce readiness, drive behavioural change, and realise measurable business outcomes from AI investments.

You will work directly with executives, business leaders, and technology stakeholders to shape transformation strategies, facilitate AI adoption programmes, and build scalable approaches that help organisations embrace new ways of working.

Partner with executive and business stakeholders to identify, prioritise, and evaluate AI and Copilot opportunities.

Develop adoption roadmaps aligned to business objectives and workforce transformation goals.

Help clients establish AI governance, readiness, and value realisation strategies.

Translate emerging AI capabilities into practical business outcomes.

Assess organisational readiness, stakeholder needs, change impacts, and adoption barriers.

Design and execute enterprise‑wide adoption strategies for Microsoft Copilot and AI‑enabled solutions.

Develop communications, engagement, training, and reinforcement plans to drive sustained behavioural change.

Facilitate executive workshops, stakeholder alignment sessions, and transformation planning activities.

Define adoption metrics, success criteria, and value measurement frameworks.

Monitor adoption progress and recommend improvements based on user feedback and usage insights.

Help clients connect…