IT Helpdesk Agent

Remote / Online - Candidates ideally in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK

Listing for: Remote Recruitment

Remote/Work from Home position
Listed on 2026-07-17

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support
Customer Service/HelpDesk
HelpDesk/Support, Technical Support

Location: Newcastle upon Tyne

About Remote Recruitment

Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.

Role overview

We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

Respond to first-line IT support requests by phone, email and chat
Diagnose and resolve common hardware, software and account issues
Log and track tickets through to resolution
Escalate complex problems to the right team with clear notes
Guide users through fixes in plain, friendly language

What you'll need

Experience in IT support or a helpdesk role
Familiarity with Windows, Microsoft 365 and common ticketing tools
Clear spoken and written English
A reliable laptop and stable internet connection
Patience and good problem-solving skills

What's on offer

A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.

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