Entry Level Workflow Support Technician

ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS ////

At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role in supporting and improving the solutions our customers rely on every day.

This is an exciting opportunity for someone who enjoys combining technical troubleshooting, development skills and customer support in a fast-moving environment.

What you will be doing
Providing technical support for workflow and development solutions used by customers and internal teams
Investigating and resolving incidents, ensuring excellent communication throughout
Managing business-critical Priority 1 incidents and coordinating responses
Producing root cause analysis reports and recommending improvements
Working closely with our Digital Services team to support and enhance deployed solutions
Identifying opportunities to optimise workflows and improve customer outcomes
Contributing to knowledge articles, documentation and best practice guides
Building strong relationships with customers, colleagues and technology partnersA typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Remote options may be available for the right candidate.

SKILLS AND EXPERIENCE REQUIRED ////

////

Essential

Experience in an IT Support, Service Desk or Technical Support role
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Good attention to detail and ability to manage multiple priorities
Passion for technology and a willingness to learn new systems Desirable

Exposure to workflow, document management or automation solutions
Knowledge of HTML, CSS, JavaScript, SQL or Python

Experience with ticketing systems such as Freshdesk
Understanding of OCR, document capture or incident management processes

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

SC CLEARANCE:

For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. See these links for more information

BENEFITS
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts WHY JOIN APOGEEAt Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications…