Customer Operations Specialist

Tall Sky Consulting is proud to be recruiting on behalf of Delta-X Research for a Customer Operations Specialist
. Do you enjoy building strong customer relationships, solving complex problems, and working with innovative technology? Would you love to grow your career in a small company where your ability to connect with customers and demystify technical software makes a real difference? If so, we want to hear from you!

This is a remote opportunity for candidates based in Victoria or Vancouver, but exceptional candidates from elsewhere in Canada are also encouraged to apply.

Headquartered in Victoria, BC,
Delta-X Research is a nimble and growing Canadian‑owned company that builds science‑based decision‑support tools for the electric power industry. As a Customer Operations Specialist, you will be the person customers rely on to learn, grow, and feel genuinely supported as they work with Delta‑X Research software. You will deliver training, provide technical support, and help customers get the most out of our tools from onboarding through their entire lifecycle.

Delta‑X Research offers a competitive salary of $66,850 – $77,200 per year to start (based on related education and experience) plus profit sharing. Additional benefits include medical, dental, life insurance and long‑term disability, 3 weeks of vacation with room to grow, and a fully remote work environment built on trust and flexibility with plenty of opportunities to learn and expand into new areas as the company scales.

You will be joining a collaborative team that values thoughtful communication, shared wins, and work‑life balance — the Customer Operations team is witty, fun‑loving, low ego, and has an ever‑growing list of inside jokes ready for your onboarding.

Customer Training and Success: Deliver engaging training sessions during onboarding and throughout the customer lifecycle. Prepare materials, tailor content, and monitor adoption to proactively identify opportunities for additional education or support.

Technical Support: Serve as first responder for technical support tickets, investigate and resolve software‑related issues, coordinate with the development team when needed, and maintain detailed records of support interactions in Hub Spot.

Customer Onboarding Support: Configure Transformer Oil Analyst (TOA) databases, prepare and validate customer data, troubleshoot setup issues, and contribute to the refinement of onboarding tools, templates, and documentation.

Presales Technical Support: Prepare databases and demo environments for customer demos in collaboration with Sales, and help maintain technical documentation that supports presales conversations.

Hub Spot and CRM Management: Maintain and improve Hub Spot pipelines, workflows, dashboards, and reporting. Monitor data quality, document best practices, and support cross‑departmental use of the platform.

This is only a small sampling of what your day will hold. Please review the full Job Description to learn more about this role.

• Bachelor’s degree or diploma in Computer Science, Engineering, Physics, or a related technical or scientific field. An equivalent combination of education and professional experience will be considered.
• 3+ years of experience in a customer‑facing role involving technical support, training, or onboarding for software or SaaS products.
• Demonstrated success delivering customer training and creating customer‑facing documentation such as training guides, FAQs, or knowledge base articles.
• Experience working cross‑functionally with teams such as Product Development, Sales, and Marketing.
• Experience using CRM and support tools such as Hub Spot, Zendesk, or similar platforms.
• Familiarity with the electric utility sector, scientific data systems, or engineering workflows is a strong asset. Working proficiency in Spanish or French is also an asset.

• Skilled at delivering customer training tailored to user roles, needs, and product use cases, including virtual sessions and product walkthroughs.
• Comfortable with technical and…