Technical Support Specialist

Position: Pathway Communications Technical Support Specialist
Enhance your career with Pathway Communications as a Technical Support Specialist focused on Desktop Support. This remote position emphasizes customer interaction through efficient technical solutions.

As a Desktop Support Technician, you will resolve technical inquiries, manage incidents, and support both Windows and Mac systems. Your proficiency in ticketing systems and ability to communicate effectively will drive user satisfaction and increase efficiency within the organization. Pathway is recognized for its IT excellence and groundbreaking services in Canada.

Key Responsibilities:

• Resolve user-reported issues via phone or email

• Diagnose and fix software and hardware problems

• Provide hands-on support for unresolved issues

• Educate users on system functionalities

• Track and document all service desk activities

Requirements:

• Knowledge of ticketing systems like Service Now

• Strong analytical and troubleshooting skills

• Excellent communication skills

• Ability to work in a rotating shift schedule

• Capable of lifting and handling technical equipment

Bring your skills in IT support to help Pathway Communications continue its tradition of excellent service.
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