Remote DACH Customer Onboarding Specialist

Hiring managers:
Anne Huston
Recruiter:
Daniel Rapp


Note:

Please review the global outreach policy before reaching out to the hiring team.

POS-32896

As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from Hub Spot quickly and confidently by leading multi-Hub implementations.

You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific Hub Spot Hubs and inbound best practices.

In this role, you’ll get to:

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
• Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
• Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
• Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
• Advise customers on technical elements such as integrations, APIs, permissions, and governance within the Hub Spot ecosystem.
• Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
• Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German
• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
• Can manage multiple implementations or service engagements simultaneously.
• Bring expertise in at least one core Hub Spot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
• Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
• Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.
• Are familiar with data modelling, reporting frameworks, or CRM governance at scale.
• Have experience identifying or supporting expansion opportunities.
• Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.
• Have a background consulting on CRM platforms.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and…