IT Services Specialist at Clio

Position: IT Services Specialist Hybrid Role at Clio
Join Clio as an IT Services Specialist in Calgary, embracing a hybrid work model.

Your role will focus on providing expert IT support and enhancing asset management processes.

The Intermediate IT Services Specialist position is pivotal within Clio, a leader in legal AI technology. You will manage support tickets and aid in onboarding new employees, ensuring they have the right tools at their disposal. This role also includes maintaining an accurate hardware inventory and prioritizing IT security through effective collaboration.

Key Responsibilities:

• Provide world-class IT support to Clio employees globally

• Document solutions and troubleshooting processes for clarity

• Coordinate onboarding and manage access to necessary technologies

• Oversee hardware procurement and lifecycle management

• Lead process improvements to enhance efficiency

Requirements:

• 2-5 years of experience in IT roles

• Knowledge of main operating systems and cloud tools

• Familiarity with Okta or similar platforms

• Strong detail orientation and problem-solving skills

• Ability to manage small IT projects effectively

Play a vital role in enhancing Clio's IT operations while supporting a culture of continuous improvement.
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