ServiceNow Consultant

Your future starts here

You design Service Now solutions from concept to implementation and help our customers to digitalize processes in a clear and effective way. You collaborate with business units, architecture, development, and operations, translating customer needs into viable solutions. You take responsibility in projects, facilitate workshops, and contribute your experience in solution design and implementation. Together, we promote exchange, accountability, and continuous development.

• Consulting and implementing complex Service Now projects in IT Service Management, Customer Service Management, and other Service Now applications
• Responsibility for requirements, solution design, architectural topics, and coordination with business units
• Use of modern Service Now capabilities for automation, artificial intelligence, and efficient workflows
• Rapid onboarding into ongoing customer projects with a high level of responsibility
• Collaboration with Swisscom B2B customers, development teams, operations, and Product Owners

Your Skills

• Several years of experience in Service Now projects involving configuration, implementation, and rollout for demanding customers
• Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS) certification, preferably in IT Service Management or Customer Service Management; additional focus areas such as IT Operations Management are a plus
• Experience in moderating customer workshops, gathering requirements, defining user stories, developing solution designs, and addressing architectural topics in an agile environment
• University degree (ETH/Uni/FH) in Computer Science, Business Informatics, or an equivalent qualification
• Excellent German and English skills, both spoken and written
• You recognize interrelationships, structure complex topics, and derive actionable steps from them
• You enjoy working with customers, business units, and technical teams and take on responsibility
• You remain calm under tight deadlines, set clear priorities, and drive projects forward quickly

With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience.

These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.

Discover your possibilities

Elja Leonetti, HR Talent Attraction & Sourcing Specialist I

Swisscom (Schweiz) AG, Pfingstweidstrasse 51, 8005 Zürich