Field Service Engineer

Location: Volpiano

Location:

Remote, Italy (70–75% across Italy;  occasional international travel)

Reports To:

Director of Global Accounts Who We Are At UE Systems we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reliably, and safer. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. Since 1973 we’ve helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families and we are just getting started.

Join us as we continue to grow to support our mission in the relentless pursuit of customer excellence. About the Role UE Systems is seeking a Field Service Engineer to support the deployment, training, adoption, and ongoing success of UE Systems ultrasound and condition-based monitoring technologies within a major strategic global customer account.
This remote position is based in Italy and requires regular travel (approximately 70–75%) to customer sites throughout the country, with occasional international travel as needed.  In this role, you will work directly with maintenance, reliability, operations, and engineering teams to support implementation, training, coaching, audits, troubleshooting, and the long-term adoption of UE Systems solutions. Through onsite support, technical expertise, and trusted partnerships, you will help customers embed ultrasound technology into daily reliability, maintenance, and lubrication practices.  

The ideal candidate is customer-focused, technically capable, and self-motivated, with the ability to work independently in a remote, field-based role. They are confident leading customer training sessions and technical discussions, possess strong troubleshooting and problem-solving abilities, and communicate effectively with stakeholders at all levels. They enjoy working onsite with customers, building trusted relationships with maintenance, reliability, operations, and engineering teams, understanding operational challenges, and helping customers achieve measurable improvements in equipment reliability and maintenance performance.  

Our People They Own Their Day:
We do not micro-manage. You are responsible for your region and the customers within it. Our team understands that some days may be longer while some may be shorter and that maintaining the right work-life balance is crucial in a non-traditional workday. They Believe in a Team Approach:
They can’t be a master of everything. We have built a team based on the culture fit which provided us with a diverse team of varying skillsets and experience. They rely on their team to support them and grow as an individual and as a team. They Always Look Through a Customer Lens:
Every decision we make is through the lens of our customers. We ask “what is the best decision for our customer” before any decision is made. We put our existing customers before revenue and do not use sale performance as a metric. Your Impact Support implementation of UE Systems technologies across customer sites in Italy. Deliver onsite training, coaching, and technical support to maintenance reliability, and operations teams.

Conduct site assessments, program audits, and follow-up visits to support adoption and customer success. Help customers apply ultrasound technology for predictive maintenance, reliability improvement, and condition-based lubrication. Troubleshoot technical and application issues related to UE Systems products and software. Build strong relationships with site-level teams, regional stakeholders, and internal UE Systems colleagues. Provide feedback, reporting, and practical recommendations to improve customer adoption, program maturity, and overall reliability performance.

Work closely with internal UE Systems teams, including Global Accounts, Technical Support, Customer Success, and Sales, to ensure an exceptional customer experience. Manage travel schedules, customer priorities, and administrative responsibilities while working independently in a remote field-based role. Document customer…