Co-op Student, Information Services

Overview

Provide hands-on technical support for end-user hardware, peripherals, mobile devices, applications, and networking-related issues. Provide technical assistance and support for our virtual collaboration tools, meeting room technologies, and telephony systems (e.g., Microsoft Teams meeting rooms and Teams phones). Administer the Mobile Device Management (MDM) program, including new mobile device configuration and deployment. Assist remotely working users in the areas of MS Office 365, Active Directory, Windows Operating System, and network.

Maintain Knowledge Base Articles for Level I/II processes and procedures for both hardware and core desktop applications.

• Provide hands-on technical support for end-user hardware, peripherals, mobile devices, applications, and networking-related issues.
• Provide technical assistance and support for virtual collaboration tools, meeting room technologies, and telephony systems (e.g., Microsoft Teams meeting rooms and Teams phones).
• Administer the Mobile Device Management (MDM) program, including new mobile device configuration and deployment.
• Assist remotely working users in the areas of MS Office 365, Active Directory, Windows Operating System, and networking.
• Maintain Knowledge Base Articles for Level I/II processes and procedures for both hardware and core desktop applications.

• Completion of 3rd year post-secondary education in Information Technology or related field.
• Microsoft certificates or training considered an asset.
• Experience in mobility technologies considered an asset.
• Excellent oral and written communication skills across all levels.
• Demonstrates a strong client-centric approach.