Operations Engineer

BELONG Theres no place like Principality

At Principality, belonging isnt just a value its how we work. When you join us, youre welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, were committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected to each other, to our purpose, and to the communities we serve. Thats why we encourage balance, invest in wellbeing, and focus on growing and improving together.

There are plenty of reasons to build your career with Principality:

• Flexible hybrid working Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so youll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace Proudly named in the Inclusive Top 50 UK Employers List
  , ranked 27th
  , recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards for both Savings and Mortgages.
• Engaged, supported colleagues Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

Are you someone who thrives on solving complex problems, improving systems and keeping critical services running smoothly?

Were looking for an experienced Operations Engineer II to take ownership of our core banking (CARES), payments and job scheduling platforms making sure theyre stable, secure and always there when our customers need them.

This is a role where youll lead from the front; driving major incident response, championing automation and mentoring others while shaping how we continuously improve.

What youll be doing:

• Lead major incidents across our core banking, payments and job scheduling platforms, providing technical direction, coordinating recovery activities, and keeping stakeholders informed.
• Act as the senior technical escalation point for complex incidents and problems, providing expert 3rd-line support and driving permanent resolution.
• Own platform health through improvements in monitoring, automation, operational tooling, job scheduling and service reliability.
• Manage system and database administration, ensuring performance, resilience, capacity and recovery requirements are met.
• Design and test Disaster Recovery and Business Continuity capabilities, maintaining effective runbooks, procedures and recovery plans.
• Lead complex system changes and releases, ensuring operational readiness, robust controls and successful service outcomes.
• Partner with Development, Infrastructure, Security teams and suppliers while representing IT Operations in relevant governance and service forums.
• Promote ITSM best practice, knowledge sharing and continual improvement across IT Operations.
• Coach and mentor colleagues, helping build a resilient, high-performing team with strong technical capability.

️ What youll bring:

• Confidence leading incident calls and communicating clearly under pressure
• Strong experience in IT Operations, Infrastructure, or Production Support environments
• Knowledge of mainframe operations (Unisys)
• Experience with Windows environments, Power Shell, SFTP and Azure Dev Ops
• Expertise in job scheduling, monitoring tools, and an automation-first mindset
• Working knowledge of ITIL/ITSM practices in regulated environments
• A proactive approach to identifying risks and driving improvements
• A passion for mentoring others and building team capability

Bonus if you have:

• Significant experience in IT Operations, Infrastructure or Production Support, with ownership of business-critical systems.
• ITIL Practitioner/Specialist or relevant certifications
• Experience delivering large-scale automation and operational improvements

A role with responsibility (and trust)

This role includes participation in an on-call rota
, providing out-of-hours support for critical services but youll be part of a team that shares responsibility and supports each other.

Apply Now:

If youre excited by the challenge of keeping critical systems running, solving complex problems, and helping others succeed wed love you on the team.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at

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Operations Engineer
• Cardiff, Wales, GB