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Customer Support Manager — Remote

Remote / Online - Candidates ideally in
Bekasi, Indonesia
Listing for: Pencil
Part Time, Remote/Work from Home position
Listed on 2026-07-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Customer Support Manager — Remote, Flexible Hours

Pencil is seeking a Customer Support Manager to lead and scale our frontline support, ensuring fast, high-quality experiences. You will bridge customers with product and engineering to eliminate recurring issues and transform support into a growth driver.

In our 24-hour model, you may provide escalation support outside normal hours for critical issues affecting major clients or platform-wide impact. This role emphasizes data-driven improvements and strong cross-functional collaboration.

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