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Job Description & How to Apply Below
Pencil is seeking a Customer Support Manager to lead and scale our frontline support, ensuring fast, high-quality experiences. You will bridge customers with product and engineering to eliminate recurring issues and transform support into a growth driver.
In our 24-hour model, you may provide escalation support outside normal hours for critical issues affecting major clients or platform-wide impact. This role emphasizes data-driven improvements and strong cross-functional collaboration.
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