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M365 Ops & AI-Driven Support Engineer Remote
Remote / Online - Candidates ideally in
3000, Bern, Canton de Berne, Switzerland
Listed on 2026-07-20
3000, Bern, Canton de Berne, Switzerland
Listing for:
epicfusion
Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Epic Fusion sucht eine:n Helpdesk-Experten, der/die Microsoft 365 im B2B-Umfeld souverän betreut. Du triagierst Tickets, pflegst Kundenbeziehungen und überwachst SLAs – mit dem Fokus auf Second-Level-Troubleshooting.
Du arbeitest eng mit Operations- und Workplace-Spezialisten zusammen und treibst AI-gestützte Prozesse im Service voran;
Deutsch und Englisch in der Kundenkommunikation beherrscht du sicher;
Arbeitsort flexibel, Bern/Zürich oder remote.
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