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Remote Customer Support Task Architect
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-20
Greater London, London, Greater London, W1B, England, UK
Listing for:
Alignerr
Contract, Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: Greater London
Alignerr is seeking a Task Author for Customer Support / Success to design end-to-end support triage tasks, including ticket review, account checks, runbook lookups and fix vs. escalate decisions.
You will craft objective rubrics and verifiable criteria to measure routing accuracy. The role is fully remote as an hourly contract, open to experienced support engineers and customer success professionals across the UK.
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