IT Support Engineer - 2nd Line

IT Support Engineer – 2nd Line – Permanent

Salary: £40k + Benefits Package.

Onsite Monday to Friday during term time. Role shared between 2 schools – 3 days in Blackheath, London and 2 days in Hampstead, London (expenses covered for travel to Hampstead). Flexibility to work from home or reduced hours during school holiday periods. Must be eligible to work in the UK.

You’ll be supporting approximately 850 pupils and over 100 staff across two well‑established independent schools using a mix of Microsoft
365, Google Workspace, Windows, Mac Books and iPads.

• Provide 2nd line IT support for end‑user devices (Windows PCs, laptops, desktops, iPads and tablets).
• Administration of Microsoft
  365 and Google Workspace.
• Manage mobile device management (MDM) with Intune for iPads and macOS.
• Configure and support Windows
  10/11 systems.
• Support basic networking functions including TCP/IP, DNS, VLAN, VPN, SSL and IPSec.
• Escalate more complex networking issues to external MSP.
• Assist with audio/visual devices such as projectors and interactive displays.
• Implement security policies including firewall, antivirus, web filters and other security measures.
• Support VoIP communications and telephony systems.
• Deliver excellent communication and organisational skills, proactively engaging users.

• 2nd line IT support engineer or system administrator experience.
• Education sector experience advantageous.
• Experience with Microsoft
  365 Administration.
• Experience with Google Workspace Administration.
• Experience with MDM – Intune for iPad and macOS MDM solutions.
• Experience with EntraID.
• Experience with Windows
  10/11 Administration and Support.
• Hardware and software support – installation, configuration and deployment.
• Basic networking knowledge – TCP/IP, DNS, VLAN, VPN, SSL, IPSec.
• Familiarity with Cisco and Ubiquiti wireless infrastructure advantageous.
• Experience with audio/visual, security (firewall, AV, web filters, security policies) and VoIP/telephony preferred.

Onsite role. During term time, 8:30‑4:30pm. During school holidays, 9:00‑4:30pm, with flexibility to work from home where appropriate.

• Annual salary review.
• 25 days holiday + 8 bank holidays.
• Flexibility during school closures.
• Pension.
• Free lunches.
• Training and career progression opportunities.

2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, Office
365, EntraID, Google Workspace, Google Classroom, MDM, macOS, Intune, Windows 11, Windows 10, Cisco, Ubiquiti, Wi‑Fi, Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Engineer, South East London, North West London, London, Permanent. T6/MN/(phone number removed)