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Remote IT Helpdesk Technician — Level 2

Remote / Online - Candidates ideally in
Johannesburg, 2000, South Africa
Listing for: Affinity International
Remote/Work from Home position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Position: Remote IT Helpdesk Technician — Level 2+ Support

Affinity International is seeking an IT Helpdesk Technician (Level 2+) to provide second‑level support for a US‑based team. This is a fully remote role working US Eastern Time hours (8:00 AM–5:00 PM EST) and emphasizes customer service and a high‑quality support experience.

You'll diagnose escalated issues, support Windows and Microsoft 365, manage user accounts, document steps, and coordinate with Level 3 when needed. Strong English communication and a reliable home office are essential.

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