Entry Level Workflow Support Technician

About Apogee
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations.

At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role in supporting and improving the solutions our customers rely on every day. This is an exciting opportunity for someone who enjoys combining technical troubleshooting, development skills and customer support in a fast‑moving environment.

• Providing technical support for workflow and development solutions used by customers and internal teams
• Investigating and resolving incidents, ensuring excellent communication throughout
• Managing business‑critical Priority 1 incidents and coordinating responses
• Producing root cause analysis reports and recommending improvements
• Working closely with our Digital Services team to support and enhance deployed solutions
• Identifying opportunities to optimise workflows and improve customer outcomes
• Contributing to knowledge articles, documentation and best practice guides
• Building strong relationships with customers, colleagues and technology partners

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five‑day working week. Remote options may be available for the right candidate.

• Experience in an IT Support, Service Desk or Technical Support role
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Good attention to detail and ability to manage multiple priorities
• Passion for technology and a willingness to learn new systems

• Exposure to workflow, document management or automation solutions
• Knowledge of HTML, CSS, JavaScript, SQL or Python
• Experience with ticketing systems such as Freshdesk
• Understanding of OCR, document capture or incident management processes
• AI literacy – an interest in automation and emerging technology

For this role, you will be required to obtain SC Clearance – which includes a basic criminal record check.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4× salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are an Equal Opportunity Employer and welcome applications from all backgrounds, valuing different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. We support flexibility and accessibility, and are committed to making the recruitment process inclusive. We proudly support the Armed Forces community and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.