IT Service Desk Engineer; Cloud

Salary: £28,000 - 32,000 per year

• We need someone with a proven track record of working on a remote technical support desk.
• We need someone who is self-motivated and enthusiastic.
• We need someone with good written and verbal communication skills.
• We need someone who can provide a timely and accurate record of work.
• We need someone who can organise and prioritise work effectively.
• We need someone with good technical problem-solving skills.
• We need someone who can work effectively and efficiently alone or as part of a desk team.

• We provide proactive maintenance of our cloud services, including Veeam Cloud Connect, Virtual Private Servers, Hosted Telephony, Connectivity and related services, using our remote monitoring and management systems.
• We complete remote implementation and deployment work as required.
• We answer support telephone calls and emails directly from customers.
• We provide technical advice and guidance to our clients and co-workers.
• We research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in line with our standards.
• We ensure individual and team responsibilities are performed in a timely, consistent manner.
• We record all work within our ticketing system and keep regular updates on open tickets.
• We prioritise and categorise tickets to support efficient progression.
• We maintain strong relationships with our immediate team and internal and external departments.
• We own tickets end-to-end throughout their lifecycle.
• We elevate issues within the team and to the team leader in a timely manner.
• We work to contracted SLAs and promptly address potential failures.
• We provide recommendations for network and system improvements to the Account Manager.
• We communicate clearly and professionally with customer staff at all levels of technical knowledge and authority.
• We proactively identify issues before they arise and spot recurring problems.
• We help create and manage a technical knowledgebase and work with the team to increase technical knowledge and understanding of the business.
• We achieve operational and quality standards.
• We prioritise workloads and balance conflicting demands.
• We identify issues and recommend improvements to our procedures and collaboration with other teams.
• We provide out-of-hours support as part of an on-call rota.

• Cloud
• Support
• Network
• Veeam
• Dev Ops

We are Central Technology, a forward-thinking IT support, telecoms and cloud services provider on a journey to grow from a regional single-office business into a national, multi-location organisation. Our mission is to become the UKs leading business technology partner to the SME market and the UKs premier provider of cloud data solutions. This role is for talent pool purposes for an upcoming project.

We offer a full-time position with a salary of £28,000 to £32,000 per year, along with benefits including company events, company pension, cycle to work scheme, free fitness classes, free flu jabs, free parking, a health and wellbeing programme, on-site parking, private medical insurance, sick pay, and work from home. The role is based in person.