Level 1 Helpdesk Tech | Remote & Cross-Platform

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

This role is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions are not taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.

• Understanding of basic networking concepts such as IP addressing, DNS, and routing.
• Familiarity with protocols including SMTP, SNMP, SMB, Bonjour, and IPv
  4.
• Basic fault‑finding skills for laptop and desktop hardware issues.
• Broad awareness of managed print services and associated hardware.
• Comfortable working in both PC and MAC environments.
• Experience using remote management tools for diagnosis and support (preferred but not essential).
• Previous exposure to a customer‑focused helpdesk or IT support environment.
• Strong verbal and written communication skills with a clear telephone manner.
• Ability to work under pressure while maintaining attention to detail.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 × salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first‑aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are an Equal Opportunity Employer and welcoming applicants from all backgrounds. We actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief, and encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.