Senior Business Analyst - JSM Implementation

Location: City of Westminster

An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.

As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment.

This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits.

You will be responsible for:

Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions.
Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support.
Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes.
Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria.
Analysing and supporting API integrations between Jira Service Management, Hub Spot and other business systems.
Ensuring solutions align with wider service management processes and technology environments.
Supporting testing, validation and User Acceptance Testing (UAT) activities.
Identifying delivery risks, dependencies and implementation considerations.
Producing operational documentation, training materials and implementation resources to support adoption.

What we are looking for:

Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role
Proven experience delivering Jira Service Management implementations.
Strong Business Analysis experience within system implementation, digital transformation or operational change programmes.
Experience working with Hub Spot integrations.
Previous involvement in projects that have progressed from discovery through to implementation and delivery.
Strong skills in workflow design, process mapping and business documentation.
Experience supporting system integrations, including API-related analysis.
Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models.
Experience producing training materials, operational procedures and implementation documentation.

This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme.

Important Information:
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