SageXSupport Consultant; Team Lead

Position: SageX3 Support Consultant (Team Lead)
Job Title:

Sage X3 Support Consultant (Team Lead)

Location:

London (Hybrid – 4 days onsite, 1 day remote)
Salary:
Competitive + Benefits

Start date:

Flexible
Overview
We are working with a well-established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function.
This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.

Key Responsibilities
 
* Lead and manage the day-to-day activities of the Sage X3 support team
 
* Act as the primary point of contact for Sage X3-related issues and escalations
 
* Provide hands-on functional and technical support across the system
 
* Work closely with the Head of IT to align ERP support with wider business strategy
 
* Manage incident resolution, troubleshooting, and root cause analysis
 
* Support system upgrades, enhancements, and integrations
 
* Liaise with third-party vendors and stakeholders where required
 
* Ensure documentation, processes, and support standards are maintained and improved
 
* Deliver user training and support where necessary
Key Requirements
 
* Proven experience supporting Sage X3 in a commercial environment
 
* Previous experience leading or mentoring a support team
 
* Strong understanding of ERP systems
 
* Experience with troubleshooting, incident management, and system support
 
* Knowledge of SQL, reporting tools, or Sage X3 4GL
is advantageous
 
* Strong stakeholder management and communication skills
 
* Ability to work both strategically and hands-on

How to Apply:

If of any interest, please apply via the job advert