Remote IT Support Specialist - 3rd Line​/Field Engineer

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on‑site hardware/networking field support? We offer a generous flexible hybrid arrangement with some in‑office time weekly from Cambridge, and a team that genuinely makes you feel part of the company.

This role will allow you to transition from a phone‑focused position to a more hands‑on field support role. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist to join their growing operation.

As an IT Support Specialist you will play a crucial role in resolving complex technical issues and providing exceptional IT support to clients, both on and off‑site.

• Diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support.
• Provide expert‑level guidance to junior support staff and assist them with troubleshooting and problem‑solving.
• Support 1st and 2nd line tickets when needed to meet business requirements.
• Travel to client sites to resolve technical issues that cannot be resolved remotely.
• Install, configure, and troubleshoot hardware, software, and network components.
• Conduct system audits and provide comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations, and new system deployments.
• Provide on‑site training to clients as required.

• Microsoft Certified.
• Friendly, outgoing nature with strong problem‑solving skills.
• Ability to drive and travel to client sites.
• Experience with hardware and networking support preferred.

This is a Monday to Friday position with normal office working hours. The successful candidate will have the opportunity for career progression within the company.