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Job Description & How to Apply Below
Relativity in Chicago, IL is seeking an Application Analyst in Customer Support to provide specialized technical support across a product vertical, diagnosing and resolving software and network issues for both technical and non-technical customers. The role involves frequent phone and email communications, and working within a product vertical to manage tickets.
Daily duties include creating, resolving, and maintaining Salesforce tickets, adhering to SLAs, and collaborating with other teams.
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